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Press Release: GoPro Karma Recalled Due to Drones Losing Power



As if having shipping issues wasn't enough and for those lucky enough to have received a GoPro karma, GoPro just announced a recall of its first-ever drone, the $799 Karma. Approximately 2,500 Karma units sold since October 23rd are impacted. Pretty much, all of them. According to GoPro, a very small number of cases, Karma units lost power during operation.

Recalled Karma drones can be returned to GoPro directly or wherever they were purchased originally for a full refund. Since stock of the Karma has been hard to come by, the company won’t be offering any exchanges for a fixed model; you’ll have to wait until shipments resume “as soon as the issue is resolved.”

The recall is a significant setback for GoPro as it attempts to challenge leader DJI in the drone business and their new Mavic Pro.

Karma drone only: Amazon | B&H Photo | Adorama
Karma with HERO5 Black: Amazon | B&H Photo | Adorama
Karma with HERO5 Session: Amazon | B&H Photo | Adorama

SAN MATEO, Calif., Nov. 8, 2016 -- GoPro Inc. today announced the recall of the approximately 2500 Karma drones purchased by consumers since October 23. The recall was announced after GoPro discovered that in a very small number of cases, Karma units lost power during operation. No related injuries or property damage have been reported.

Owners of Karma can return their units to GoPro, or their place of purchase, for a full refund. Replacement units are not being offered. GoPro plans to resume shipment of Karma as soon as the issue is resolved.

To participate in the recall, visit GoPro's webpage at: www.gopro.com/2016karmareturn

"Safety is our top priority," said GoPro Founder and CEO Nicholas Woodman. "A very small number of Karma owners have reported incidents of power failure during operation. We have moved quickly to recall all units of Karma and provide a full refund while we investigate the issue. We are working in close coordination with both the U.S. Consumer Product Safety Commission and Federal Aviation Administration. We are very sorry to have inconvenienced our customers and we are taking every step to make the return and refund process as easy as possible."
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