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Nikon USA and Subsidiaries Will Fix D600 Issues for Free Including Expired Warranty


A couple of days ago, we had posted news of a potential lawsuit in regards to the Nikon D600 dust spots and oil issue. The law firm Zimmerman & Reed PLLP already filed a class action lawsuit in California federal court on February 19, 2014.

Nikon USA has responded and released a technical service advisory where they announced a free cleaning and free shutter replacement for all D600 owners, even those with expired warranty. Even if you don't have a problem with your camera, you can still send it in for repair. To schedule your service, go to this Nikon USA website. Nikon Japan, Nikon China, Nikon Canada and other subsidiaries have also issued similar service advisories.

Continue reading for full technical service advisory.


Technical Service Advisory for Users of the Nikon D600 Digital SLR Camera


Thank you for choosing Nikon for your imaging needs.

Affected Products:

Nikon D600 Digital SLR Cameras

Some users of Nikon’s D600 D-SLR camera have reported the appearance of tiny spots on certain of their images. Not all users have experienced this issue. Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings. It is a well-known fact that the presence of dust particles cannot be completely avoided when using a D-SLR camera even after normal sensor cleaning procedures, because of a number of factors including components moving at high speeds when images are taken, the use of interchangeable lenses, and the different environments in which a D-SLR camera may be used. As part of its customer-service commitment, Nikon is providing a customer-service measure to reduce the potential impact of dust particles on images taken by its D600 D-SLR cameras.

The solution: Nikon is making available to all owners of D600 cameras (even if Nikon’s product warranty has expired) this customer-service measure, which includes the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, FREE OF CHARGE as well as the cost of shipping D600 cameras to Nikon and their return to customers. Once again, please understand that regardless of this service, your D600 camera as is the case with all D-SLR cameras, will continue to require normal periodic sensor cleanings.

To have your D600 camera serviced free of charge please follow the steps below:
  1. Click on the Schedule Free Service link.
  2. On the following pages, you will need to provide the serial number of your D600 camera and your contact information.
  3. Then, you will be prompted to create and print your Pre-paid UPS Return label and packing slip.
  4. In shipping, please secure the D600 camera in a plastic bag inside the shipping box with several inches of quality packing material on all sides of the D600 camera. Please send your D600 camera and packing slip only. Do not include any lenses, batteries, memory cards or other accessories. Please do not ship in the original display box (It will not be returned)
  5. Drop the shipping box off at any UPS facility. (Visit https://www.ups.com/dropoff for hours and locations.) You may also arrange to have your shipment collected by a UPS driver.
  6. Request Free Repair Service
  7. Nikon will notify you by email when your D600 has been received at Nikon’s repair center. Nikon will notify you by email when the service is complete and ship your D600 back to you free of charge via UPS Ground.
We sincerely apologize for any inconvenience this issue may have caused. Nikon remains committed to providing only the highest quality cameras and components, and we hope that you will continue to choose Nikon for your photography needs.

Contact
For more information regarding this matter, contact Nikon Customer Relations by phone at 1-800-Nikon US (1-800-645-6687), 9AM–8PM EST, Monday to Friday (closed certain holidays) or online here.
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